Bad Customer Service

I was promised delivery on Tuesday 5 September at 12pm. I took leave from work to be at home at 12 and they did not deliver and neither did they call to keep me updated. I called several times and no one assisted me. They put me on hold to take another call and then transferred me to another department only for the call to end. The next day I was promised delivery at 4pm and I rushed from work to be home at 4pm and again they did not deliver. I was then told that delivery would occur between 4pm and 7pm. I waited till 7pm and again no delivery and no communication thereafter. I spent over R200 on airtime calling them and I have still not received my goods. I paid for these goods in full only for the courier (external company) to have my goods. I would like to see if Cielo will pay me interest for holding my paid goods without my permission and pay for my wasted leave and time off work. I will never purchase from them again and I will not recommend Cielo to anyone. Their service is extremely poor and they do not care about customers once you have paid for your goods.