GS
Garane S
1 reviews | Active since May 2022
09 May 2022, 21:39
Bad customer experience
I am so disappointed ☹️ I bought my bed in January and I asked for the shop to Deliver first week of April , when I got my delivery the base was damaged. It took them almost a month to collect , and I was told it was going to be an exchange when the guys came to collect there was no exchange and I was told it will take up to 7 days to get a new one . What nonsense is this , now I am expected to sleep on the floor while I paid cash for my staff….. I am so ****ed !!!! NEVER AGAIN
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
10 May 2022, 14:07Dear Garane
Thank you for your review. We are truly sorry that you’ve had this experience with us. We would like to apologize for the courier error issue - with the damaged item delivered. Your issue at hand has been given our utmost and urgent attention. We will communicate to you directly in this regard. Kindly accept our apologies for any inconvenience incurred. Kind Regards
Customer Care
Thank you for your review. We are truly sorry that you’ve had this experience with us. We would like to apologize for the courier error issue - with the damaged item delivered. Your issue at hand has been given our utmost and urgent attention. We will communicate to you directly in this regard. Kindly accept our apologies for any inconvenience incurred. Kind Regards
Customer Care
Cielo's reply10 May 2022, 14:07
Official
Dear Garane
Thank you for your review. We are truly sorry that you’ve had this experience with us. We would like to apologize for the courier error issue - with the damaged item delivered. Your issue at hand has been given our utmost and urgent attention. We will communicate to you directly in this regard. Kindly accept our apologies for any inconvenience incurred. Kind Regards
Customer Care
Thank you for your review. We are truly sorry that you’ve had this experience with us. We would like to apologize for the courier error issue - with the damaged item delivered. Your issue at hand has been given our utmost and urgent attention. We will communicate to you directly in this regard. Kindly accept our apologies for any inconvenience incurred. Kind Regards
Customer Care
GS
Garane S's updateReviewer Update
10 May 2022, 14:19Can I get my base this week please… I cannot be sleeping on the floor while I paid so much money, also it’s very cold !!!!!
GS
Garane S's update10 May 2022, 14:19
Reviewer Update
Can I get my base this week please… I cannot be sleeping on the floor while I paid so much money, also it’s very cold !!!!!
Cielo's replyOfficial
10 May 2022, 15:03Dear Garane
Thank you for your response.
We can confirm that your item has been dispatched today.
Confirmation of delivery will be given to you directly in due time.
Kind Regards
Customer Care
Thank you for your response.
We can confirm that your item has been dispatched today.
Confirmation of delivery will be given to you directly in due time.
Kind Regards
Customer Care
Cielo's reply10 May 2022, 15:03
Official
Dear Garane
Thank you for your response.
We can confirm that your item has been dispatched today.
Confirmation of delivery will be given to you directly in due time.
Kind Regards
Customer Care
Thank you for your response.
We can confirm that your item has been dispatched today.
Confirmation of delivery will be given to you directly in due time.
Kind Regards
Customer Care