Bad Customer experience

I very disappointed with the furniture I bought and customer service experienced from Cielo. I bought furniture last year, I only opened the boxes this year after moving into a new house. The three quarter bed that I purchased did not have the 4 lags and It was no included in the box. I contacted Cielo and they asked why I am only reporting this now and have not assisted me. I was not expecting this from Cielo, I am disappointed and frustrated.