Bad customer care service at Cielo after defective products were delivered

I purchased a Clock and TV stand online. It was delivered and when opened, we found that there was a problem with one of the drawers on the TV stand - it did not operate smoothly, so clearly there was an issue with the runner. The Clock that we bought was also broken - the hour hand was flopping around. We contacted the customer service centre and that's where the drama started and is still continuing. In the last 3 weeks, we've had to submit videos, pictures and lots of emails to prove that there is a problem. They promised to sort it out and now this morning they still haven't ordered the spare parts! After 3 weeks of back and forward, I am ready to get my money back and they can fetch their stuff!