RC
Roan C
1 reviews | Active since Dec 2018
02 Oct 2019, 08:24
Bad Company to deal wiht
I bought some stuff from them and after I waited 10days and complained where my delivery is they only send my stuff out on delivery - VERY VERY bad Service from this company and the ALL its Staff , I am very surprised there doors are still open
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Cielo's replyOfficial
21 Oct 2019, 15:47Dear Roan,
We take every review seriously and investigate each query in order to address the complaints or concerns raised and to improve service on our side.
Orders are normally dispatched on the first working day after the payment has cleared in our account. When investigating the matter, we found that payment cleared on the 26th of September 2019 and items successfully delivered and signed for on the 3rd of October 2019. Our standard delivery period, with an exception during the festive season, is approximately 5-10 days from date of dispatch.
We trust you are happy with your purchase and hope you will consider us again for future furniture purchases.
We take every review seriously and investigate each query in order to address the complaints or concerns raised and to improve service on our side.
Orders are normally dispatched on the first working day after the payment has cleared in our account. When investigating the matter, we found that payment cleared on the 26th of September 2019 and items successfully delivered and signed for on the 3rd of October 2019. Our standard delivery period, with an exception during the festive season, is approximately 5-10 days from date of dispatch.
We trust you are happy with your purchase and hope you will consider us again for future furniture purchases.
Sincerely,
The Customer Service Department
On behalf of The Management Team
Cielo's reply21 Oct 2019, 15:47
Official
Dear Roan,
We take every review seriously and investigate each query in order to address the complaints or concerns raised and to improve service on our side.
Orders are normally dispatched on the first working day after the payment has cleared in our account. When investigating the matter, we found that payment cleared on the 26th of September 2019 and items successfully delivered and signed for on the 3rd of October 2019. Our standard delivery period, with an exception during the festive season, is approximately 5-10 days from date of dispatch.
We trust you are happy with your purchase and hope you will consider us again for future furniture purchases.
We take every review seriously and investigate each query in order to address the complaints or concerns raised and to improve service on our side.
Orders are normally dispatched on the first working day after the payment has cleared in our account. When investigating the matter, we found that payment cleared on the 26th of September 2019 and items successfully delivered and signed for on the 3rd of October 2019. Our standard delivery period, with an exception during the festive season, is approximately 5-10 days from date of dispatch.
We trust you are happy with your purchase and hope you will consider us again for future furniture purchases.
Sincerely,
The Customer Service Department
On behalf of The Management Team