NC
Natasha C

1 reviews | Active since Jan 2020

02 Jan 2020, 11:25

Bad communication, ineffective delivery

On the 27th September 2019 I placed an order for some furniture to be delivered. According to the website all items were in stock. 1 October I was informed the daybed was out of stock and that I can expect delivery end October. Unfortunate but OK as this is for my beach house and we will only be there in November again. 30 October I took it upon myself to follow up whether the stock has arrived. 31 October my order was released for delivery and I should expect delivery within 5-10days. 25 November I followed up again as nothing had been delivered. The area is rural however it had not been a problem until then as they assured me they can deliver. After phoning the delivery company myself - they told me that they had notified Cielo in the beginning of November that they cannot deliver to my area and that my stock is just standing there. Cielo did not mention this to me. I then started emailing and calling 2 times a day. Eventually on 18 December I was told my order will be delivered in 2 days. It is now 2 January and I still have nothing. Sad part is I bought this on my credit card - thus I have been paying interest on something I don't even have.

Just as a comparison on the same day 27 September 2019 I also ordered furniture from Takealot - it was delivered in 14 days - to the same rural area!

0
Replies (1)
Cielo
Cielo's reply03 Jan 2020, 16:58
Official
Dear Natasha,

Thank you for your feedback. We rely on customer feedback in order to help us identify areas where we can improve.  

We are deeply sorry to learn about your delivery experience.    We will have our sales manager contact you directly for more specifics relating to the service pertaining to your order placed. 

Sincerely

Customer Service Department