BO
Bjorn O
1 reviews | Active since Mar 2009
05 May 2020, 14:39
Bad and Arrogant After Sales Service - Never Again
Customer Service non existing and damaged policy against consumers act. We spend more than R8k with your company and one of the chairs are faulty/damaged/broken. All we asked for is a replacement chair. Then we get told by your arrogant customer care (Case:51536) that we had 48hrs to let you know if the chairs where faulty. What **** is that?? Our house build was not even done so we could not unpack our stuff. This goes against the consumers act and I will take it further. You definitely have lost a customer!!
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Cielo's replyOfficial
06 May 2020, 17:14Dear Bjorn
Thank you for your review
We are truly sorry for your customer service experience. We therefore would like to apologize for not meeting your expectations in this regard.
We will further assess your case and revert back to you directly.
As a valued customer. We would like to thank you for your business and support.
Sincerely,
Sincerely,
The Customer Service Department
Cielo's reply06 May 2020, 17:14
Official
Dear Bjorn
Thank you for your review
We are truly sorry for your customer service experience. We therefore would like to apologize for not meeting your expectations in this regard.
We will further assess your case and revert back to you directly.
As a valued customer. We would like to thank you for your business and support.
Sincerely,
Sincerely,
The Customer Service Department