ZM
Zubair M
1 reviews | Active since Apr 2025
11 Apr 2025, 10:02
Bad after sales service
We purchased a base and headboard set in November 2024. Received it in mid January 2025. The base and headboard was mismatched. According to cielo the production was on different times thus the colour differed.After many many calls and e mails finally the set was collected and we had to pay a difference and finally 4 months later we received our bedroom set . We were so frustrated that we chose the choice they had given us because if we were to take the color we wanted we would have to pay a big difference. I would prefer not to deal with Cielo again .
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Replies (1)Cielo's replyOfficial
11 Apr 2025, 10:08Dear Zubair,
We’re truly sorry for the frustration and inconvenience you experienced.
This is not the level of service we strive to provide, and we regret that the process caused so much disappointment.
Your feedback is valued and your feedback will be shared with the relevant senior to ensure that we improve on our service going forward.
Kind Regards,
Customer Service Team
We’re truly sorry for the frustration and inconvenience you experienced.
This is not the level of service we strive to provide, and we regret that the process caused so much disappointment.
Your feedback is valued and your feedback will be shared with the relevant senior to ensure that we improve on our service going forward.
Kind Regards,
Customer Service Team
Cielo's reply11 Apr 2025, 10:08
Official
Dear Zubair,
We’re truly sorry for the frustration and inconvenience you experienced.
This is not the level of service we strive to provide, and we regret that the process caused so much disappointment.
Your feedback is valued and your feedback will be shared with the relevant senior to ensure that we improve on our service going forward.
Kind Regards,
Customer Service Team
We’re truly sorry for the frustration and inconvenience you experienced.
This is not the level of service we strive to provide, and we regret that the process caused so much disappointment.
Your feedback is valued and your feedback will be shared with the relevant senior to ensure that we improve on our service going forward.
Kind Regards,
Customer Service Team
