SM
Sefiri M
1 reviews | Active since Jul 2019
14 Dec 2024, 10:43
Bad after sale customer service
Very bad after sale customer service. Had to return an item because non matching parts delivered and I cannot even assemble the item and make use of it. Trying to return the item but Cielo making process difficult. Unresponsive and ridiculous timelines and it it looks like they do t care anymore as I already paid for the item
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Cielo's replyOfficial
17 Dec 2024, 10:44Dear Sefiri,
We sincerely apologize for the inconvenience you've experienced with your order and the return process.
We strive to provide excellent service, and we regret that we fell short in this instance.
We sincerely apologize for the inconvenience you've experienced with your order and the return process.
We strive to provide excellent service, and we regret that we fell short in this instance.
Please know that we are committed to resolving this issue.
We understand your frustration with the delays and lack of communication, and we will address this immediately.
Kind Regards,
Customer Service Team.
We understand your frustration with the delays and lack of communication, and we will address this immediately.
Kind Regards,
Customer Service Team.
Cielo's reply17 Dec 2024, 10:44
Official
Dear Sefiri,
We sincerely apologize for the inconvenience you've experienced with your order and the return process.
We strive to provide excellent service, and we regret that we fell short in this instance.
We sincerely apologize for the inconvenience you've experienced with your order and the return process.
We strive to provide excellent service, and we regret that we fell short in this instance.
Please know that we are committed to resolving this issue.
We understand your frustration with the delays and lack of communication, and we will address this immediately.
Kind Regards,
Customer Service Team.
We understand your frustration with the delays and lack of communication, and we will address this immediately.
Kind Regards,
Customer Service Team.