Awesome after sales service

Initially i had experienced the worst customer service from Cielo from waiting for weeks for my order to arrive and that only happened after constant follow up calls and then a defective product was delivered to me. However, through all of that i am happy with the after sales service that i have received so far. The first person to really go over and above their scope was Renuschka Erasmus. I had actually given up when the couches were delivered with damaged legs but she ensured that even those damaged legs were replaced and the process did not take long at all. Thank you so much Renuschka. The second person who has really assisted me is Luvuyo Somke. Upon arriving at my house to replace the damaged legs, he also observed that only some of the legs had rubber bases. He called to find out if this was how the legs were delivered. I confirmed this and he said he will speak to his superiors in this regard. This is exactly the kind of service we expect as customers. My biggest complaint was that a defective couch had managed to make its way from the supplier, to the Cielo warehouse, to the masterguarding division and then to me without even a single person noting the defect. So i would like to thank Luvuyo. He could have seen that the legs were partially faulty and decided to keep quiet but he went above his scope and assisted. This is wonderful customer service and i will definitely be recommending Cielo to my family and friends. Thanks Renuschka and Luvuyo.