Avoid Cielo, they are extremely useless and lie
I purchase pots from Cielo on the 9th of May, and today is the 4th of August, still no delivery. I dealt with Marushka, who has been totally useless from the onset. They have made promises over and over again, and to be quite honest I would not recommend this online wholesaler to anyone. They are obnoxious, scheming, and extremely disgusting. Opted for a refund which I am still waiting for. I am enough with excuses. My advise to anyone looking to buy anything from Cielo, I'd say think about it coz you might regret your choice later. They are full of excuses.,
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Cielo's replyOfficial
06 Aug 2020, 06:11Dear Loy
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your goods. We are extremely challenged by the global impact on trade during this crises, hence delay in our shipment and consignment of goods. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
Your Sales Agent will keep you informed as soon as your item arrives. We anticipate the arrival of your goods very soon.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
Cielo's reply06 Aug 2020, 06:11
Official
Dear Loy
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your goods. We are extremely challenged by the global impact on trade during this crises, hence delay in our shipment and consignment of goods. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
Your Sales Agent will keep you informed as soon as your item arrives. We anticipate the arrival of your goods very soon.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department