Avoid Cielo at all costs - low quality and frustrating customer service

I was so excited about Cielo's offering and wide range of products, but our experience has been nothing short of frustrating, disappointing and a waste of money. We bought my teenage daughter the Cecily Double Bed: https://www.cielo.co.za/double-beds/cecily-double-bed. It lasted a few months before the wooden slats supporting the mattress broke. Cielo refused to give us a new bed with a different design, and instead repaired the bed (which took quite a while) by replacing the wooden slats with thicker wooden slats. It lasted less than a year, but by now our warranty has run out and they are refusing to do anything about it. She absolutely loved the design but it really isn't financially viable buying low quality items that don't last longer than a few months. Their Customer Service is also quite awful - you have to keep following up, and even then, we have had no response to our request to speak to a manager. Lesson learned - I won't be buying anything from them again.. Pity.