HG
Henri G
1 reviews | Active since Jun 2012
01 Oct 2025, 07:12
AVOID AT ALL COST
What a joke of a company. Spending thousands of rands there, you have to deal with an absolute joke of customer service. In store they couldn't be bothered to assist you. When asking about delivery dates, not a single person gives you are straight answer. They use courier companies to to deliveries, damaging the furnture over and over again, and none of the companies have proper delivery tracking systems. Management is also nowhere to be found when needing to complain.
Helpful (0)
Replies (3)0
Replies (3)Cielo's replyOfficial
01 Oct 2025, 09:00Dear Henri,
Thank you for bringing this to our attention.
We’re truly sorry for the disappointing experience you’ve had.
Your concerns regarding service, delivery, and support are taken very seriously, and we’ll ensure this feedback is escalated to management for urgent attention.
Kind regards,
Customer Service Team
Thank you for bringing this to our attention.
We’re truly sorry for the disappointing experience you’ve had.
Your concerns regarding service, delivery, and support are taken very seriously, and we’ll ensure this feedback is escalated to management for urgent attention.
Kind regards,
Customer Service Team
Cielo's reply01 Oct 2025, 09:00
Official
Dear Henri,
Thank you for bringing this to our attention.
We’re truly sorry for the disappointing experience you’ve had.
Your concerns regarding service, delivery, and support are taken very seriously, and we’ll ensure this feedback is escalated to management for urgent attention.
Kind regards,
Customer Service Team
Thank you for bringing this to our attention.
We’re truly sorry for the disappointing experience you’ve had.
Your concerns regarding service, delivery, and support are taken very seriously, and we’ll ensure this feedback is escalated to management for urgent attention.
Kind regards,
Customer Service Team
HG
Henri G's updateReviewer Update
01 Oct 2025, 09:03Well, I have requested a call from management on numerous occassions, with no call. So just how seriously are you actually taking it?
HG
Henri G's update01 Oct 2025, 09:03
Reviewer Update
Well, I have requested a call from management on numerous occassions, with no call. So just how seriously are you actually taking it?
Cielo's replyOfficial
01 Oct 2025, 09:21Thank you for taking my call, Henri. I appreciate your patience and understanding, and as promised, I will ensure that my Manager calls you soon.
Cielo's reply01 Oct 2025, 09:21
Official
Thank you for taking my call, Henri. I appreciate your patience and understanding, and as promised, I will ensure that my Manager calls you soon.
