SW
Sum W

1 reviews | Active since Nov 2020

14 Apr 2023, 19:47

Avoid!

I was told over and over again by the person behind the counter that you CANNOT ACTUALLY BUY ANY FURNITURE that we wanted at this place, no matter how much you're planning to spend, but they'll gladly order it from THEIR WAREHOUSE and deliver your chosen items in just a few short, though indefinite, weeks for you TO THIS EXACT SHOP and charge you R200.00 PER ITEM for the privilege, in advance! Want delivery to your door? Sure thing! We'll just slap THAT delivery charge on top of everything else! And, no, there's no way whatsoever to avoid all these multitude delivery charges or to explain to them the absurdity of that whole proposition. They just giggle adorably to your face, I kid you not! In case you were wondering, yes, the exact same very, very "special" deals are also available online, countrywide. It's a killer business model! Where's Warren Buffet? Anyway, avoid these entrepreneurs at all costs, pun intended. It's a nice, spacious "shop" with a great selection of very nice things inside whose distant cousins are THEORETICALLY available for purchase but you'll end up feeling very, very stupid after trying to deal with this "business". Just save yourself the frustration and keep driving another 50 metres to the next parking spot. This is George, with its long-established and perfectly honest furniture shops everywhere within 200 m radius from these brave trailblazers, and most of them will deliver anything right to your door the same day, often free of charge. No excuse to shop for your furniture at this "store". Avoid!

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Replies (1)
Cielo
Cielo's reply17 Apr 2023, 12:31
Official
Good day Michael, 

Thank you for your review. 

 We sincerely would like to apologize for your customer service experience. 

Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery. I have addressed your areas of concern and will endeavor to improve our customer service experience.

We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
 
Kind regards, 
Customer Care