Atrocious After Sales Servce

As great as their furniture may be the after sales service leaves a lot to be desired. We purchased a large mirror for our office. On receipt the mirror was damaged. This was reported on the 27th February. Unfortunately, they had no more stock of said mirror so we were offered a refund. On the 2nd March we were informed mirror would be collected, it took until the 13th March for collection to take place. It is now the 27th March and since the mirror was collected we have heard NOTHING from Cielo and have NOT received our refund. It is a month today since first reported and nothing. Response via email takes days and when a call is made to them you are told they will call back! Such a pity that a company who has a nice product has lousy aftersales service - I would have loved to have continued shopping there but sorry you have lost a really good client. I still require my refund !!!!!