Are you feeling lucky...?

I have purchased from Cielo many times. I've been really happy with the quality of the items I've ordered, haven't had unreasonable delays and received pretty good service from the sales reps. I'd give 4 stars easily.

The "Customer Service" department on the other hand, is an ABOMINATION! When something goes wrong, I'm pretty convinced they try to break you into just accepting their damaged or rejected items because they don't want to deal with it. You've already paid in full anyway, so what incentive do they have to refund or loose money by replacing an item? Clearly integrity and customer satisfaction aren't high priorities for them.

Unfortunately, an item I ordered this last time was damaged. It's been rewrapped and waiting for collection for over a month, waiting for the courier who'll "be in touch shortly to arrange collection". At this stage, I'm very doubtful that I'll ever get my refund and be forever stuck with an ugly cardboard and plastic mess that greets us as we open our front door, waiting for the courier to collect.

It's very clear that Cielo doesn't give even a pea sized damn about their customers, which is super frustrating seeing as though I recommended them to friends and family on previous occasions... I feel like such a tool.

You might get lucky with your next order like I did the first few times, but is it worth the hassle and possibly never seeing your refund, to take a chance (because their stuff isn't cheap) ...? I really don't think so.