Appalling service from West Coast Cielo

The service from the manager in West Coast was disgusting. Yesterday(15/11/2019) went to pay off my laybye at the store. While we were there we saw rugs on sale and wanted to buy one. Unfortunately we were informed that they did not have any stock. However, there was one directly on the floor that was used as display. So we wanted to find out if we could not get it for a discount. The sales lady told us to wait for the manager which we did for almost 30min.

When the manager arrived, one of the sales guys told him what was happening. He was standing right opposite us and instead of addressing us he spoke to the sales person coz there were things he did not understand. The sales came back and told us what he was saying, and we had to tell him what we wanted. This manager was soo full of himself that we were not that important to him that he would engage in a proper conversation with us.

I mean he kept talking to us through this guy for about 3-4 times. I don’t know if he looked at us and undermined us and the question is. Would he have treated us the same if we had a different skin colour? To say the least, we left everything we wanted to buy besides the bedroom that we initially laybye. I know it might not be significant but Cielo has lost a customer.