1 reviews | Active since Jul 2013
Appalling craftsmanship and even more horrible service.
Thoroughly disappointed by the service at Cielo, the price of items doesn't match the quality one receives.
It's been such a complete hassle since I bought a dining set, getting it delivered, then assembled was one problem to another. The after sales service needs to be relooked entirely. The paint on the table started coming off a few months after I bought it. Barely 3 months months - I mailed asking for a resolution for this but I only got a response in January, only for them to collect the table and inform me 3 weeks later that it can't be fixed and I need to pick an alternative. I do't want an alternative, the alternatives look cheap and tacky.
I'm very disappointed and appalled by this, I would've had a replacement of the same table if their after sales service was great but it's quiet disturbing. I'm actually shocked that it's part of the Coricraft group because wow, I didn't expect the low quality.
I'm unimpressed, it's taken 2 and a half months to get a response from Cielo.
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Thank you for bringing this to our attention.
We sincerely apologize for the frustration and disappointment you've experienced with both our product quality and after-sales service.
Your feedback highlights important areas for improvement, and we deeply regret that we did not meet your expectations.We understand how disappointing this situation must be, especially given the delays and lack of resolution.
We are currently reviewing your case to ensure this doesnβt happen again and will reach out to you directly to address the issue more thoroughly.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and disappointment you've experienced with both our product quality and after-sales service.
Your feedback highlights important areas for improvement, and we deeply regret that we did not meet your expectations.We understand how disappointing this situation must be, especially given the delays and lack of resolution.
We are currently reviewing your case to ensure this doesnβt happen again and will reach out to you directly to address the issue more thoroughly.
Kind Regards,
Customer Service Team.
