Appalling aftercare service

I am absolutely appalled and disgusted with the aftercare service that I have received from Cielo.

I bought a few items and asked it to be delivered on September, 20th. However, the courier pitched on the 18th when no one was at home after they were explicitly told that I will not be available before the 20th.

The clock I ordered was broken, I contacted the person that assisted with the sale and sent her an email with my contact no on the 21st. Customer service only reached out to me on the 27th. Who takes 4 working days to reply to customer enquiry?

There was a back and forth regarding a video that I sent on 2 October and was told by Nosithembiso that she will contact me shortly. I finally called on the 6th to enquire about the status of the enquiry because she forgot, her words, to let me know. She promised that I will receive a new clock the following week and at the same time the broken clock will be collected. However, when the courier came, they only did the collection and had no information regarding the new clock that was supposed to be delivered. I called on the 12th to cancel the new clock and asked for a refund. I was promised by the lady that she will send a form requesting my bank details, I’m still waiting on that. I received the new clock on the 13th and in good faith, I decided to accept it and hope that all will be done. That was not to be since that clock is broken as well.

I haven't heard from Cielo’s customer since I received the new clock. They have called the person that made the initial enquiry despite the fact that I sent my number and they’ve been repeatedly told that I am the contact person. I have also told customer service that I am leaving the country and that I am extremely busy. The clock needs to be collected and I want a refund! You have 2 days to collect this clock! I will only be back in SA in February.

I am so done with this whole situation. I’ve never dealt with this type of unprofessional and *********** service! Do you have interesting and amazing pieces, absolutely. Would I recommend Cielo? Absolutely not! Would I buy from Cielo again ? That’s a resounding NO!