HM
HEATHER M
1 reviews | Active since Jun 2015
10 Aug 2020, 07:53
Appalled by the quality of the goods and dissatisfactory service
Quite disappointed at the incompetency the company has shown, I bought leather couches for R17200 cash in June and they are sagging, there hallow spaces in-between.While the retractable head rest was defective from the day they were delivered. I've asked for a refund and they've requested proof (pictures) which I did on several occasions, but to my surprise I am sitting with the same problem with no progressive assistance from them for 2months going on the 3rd one. Is this the kind of service or quality one would expect after paying such a price.
Helpful (0)
Replies (1)0
Replies (1)
Cielo's replyOfficial
11 Aug 2020, 14:07Dear Heather
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Please know that we are attending to your issue at hand. Our supplier is arranging a home visit to ascertain what the technical problem is and assess your item. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Keep Well. Stay Safe,
Regards
Customer Care Department
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Please know that we are attending to your issue at hand. Our supplier is arranging a home visit to ascertain what the technical problem is and assess your item. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Keep Well. Stay Safe,
Regards
Customer Care Department
Cielo's reply11 Aug 2020, 14:07
Official
Dear Heather
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Please know that we are attending to your issue at hand. Our supplier is arranging a home visit to ascertain what the technical problem is and assess your item. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Keep Well. Stay Safe,
Regards
Customer Care Department
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Please know that we are attending to your issue at hand. Our supplier is arranging a home visit to ascertain what the technical problem is and assess your item. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Keep Well. Stay Safe,
Regards
Customer Care Department