N
Natasha
1 reviews | Active since Sept 2021
21 May 2019, 08:35
Angry customer
I bought a double bunk bank online at Cielo on the 24 April 2019. Firstly their website does not indicate if the stock is not available. Before paying I phoned their customer centre and inquire about the size of mattresses, Inwas not made aware that the bed was out of stock and when they will have stock again. I proceed to make a payment of R11 390. When I email them to follow up on my bed, I am told about the stock that is delaying. This is the last time I am buying from these guys. Atleast they must indicate on their website when the item is out of stock so that you as a customer can decide if you want to wait or go to another service provider.
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Cielo's replyOfficial
12 Jun 2019, 14:46Dear Noxolo,
We are currently working on a new system that would integrate stock levels between our various warehouses and stores with our online store. This would also update the online store stock status or expected time of new stock arrival accordingly.
It is however clear that communication regarding the stock available was not up to standard.
Please accept our sincere apologies, and we really hope that you would consider buying from Cielo again in future.
Sincerely,
CIELO
On behalf of the CIELO Management Team.
We are currently working on a new system that would integrate stock levels between our various warehouses and stores with our online store. This would also update the online store stock status or expected time of new stock arrival accordingly.
It is however clear that communication regarding the stock available was not up to standard.
Please accept our sincere apologies, and we really hope that you would consider buying from Cielo again in future.
Sincerely,
CIELO
On behalf of the CIELO Management Team.
Cielo's reply12 Jun 2019, 14:46
Official
Dear Noxolo,
We are currently working on a new system that would integrate stock levels between our various warehouses and stores with our online store. This would also update the online store stock status or expected time of new stock arrival accordingly.
It is however clear that communication regarding the stock available was not up to standard.
Please accept our sincere apologies, and we really hope that you would consider buying from Cielo again in future.
Sincerely,
CIELO
On behalf of the CIELO Management Team.
We are currently working on a new system that would integrate stock levels between our various warehouses and stores with our online store. This would also update the online store stock status or expected time of new stock arrival accordingly.
It is however clear that communication regarding the stock available was not up to standard.
Please accept our sincere apologies, and we really hope that you would consider buying from Cielo again in future.
Sincerely,
CIELO
On behalf of the CIELO Management Team.