An exchange

I ordered an upholsterered double bed base from Cielo which I was told would take 5 weeks to get to me. To my dismay I discovered that the mattress I had was actually a queen and not a double. I immediately contacted them but the bed had already been dispatched and was being delivered. I was beside myself... So customer service contacted me and informed me that I would simply need to reject the the delivery and they will collect it and I would need to pay balance and another delivery fee for the queen bedbase, which thankfully arrived a lot quicker than the anticipated 5 week lead time. Every day I chatted to Pelisa via email who was patient with me and a pleasure to deal with. My bed base arrived before Christmas, which felt like the ultimate Christmas present. And it's absolutely beautiful!