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BM
Bevan M

1 reviews | Active since Dec 2011

14 Jul 2020, 17:31

Allow 30 days for delivery

Order: 117791 Placed on 06/28/2020 10:17:04 - I requested an update on how far the order is in terms of delivery on 9 July. Still waiting on an email response, as well as delivery of my order. Zero feedback. Zero communication. I expect a copy and paste apology to this post from customer service; something like "Thank you for your review. We are truly sorry that you’ve had this experience with your purchase. We will revert back to you regarding your transaction and further discuss your outstanding products. Kindly accept our apologies for any inconvenience incurred. Warm Regards Customer Service Department". You promise 7-14 days for delivery, yet you fail time and time again on this, as evidenced by reviews on this website and google reviews.

0
Replies (2)
Cielo
Cielo's reply14 Jul 2020, 22:23
Official
Dear Bevan

We thank you for your review.

We apologize for not meeting our suggested timelines.

We would  like to discuss the matter at hand and finalize a seamless resolution.

Your consideration in this regard will be appreciated.

Keep Well. Stay Safe.

Customer Service Department





BM
Bevan M's update15 Jul 2020, 10:24
Reviewer Update
It's nice to know what you would like to do - what are you doing about it? There is nothing in this response that tells me what you ARE going to do. Fail again. Let me help you. A reply to my email would be a seamless solution. It is now another day without response. This is a communication issue, which links to operations, which seems non-existent. You are failing to understand and grasp this concept still. You have no order tracking system in place, and this is okay, but then you have to ensure your customer communication is up to scratch to compensate. Let's give your Customer Service response to this another try...?