CL
Claire L

1 reviews | Active since Nov 2025

27 Nov 2025, 15:18

All round good experience

I interacted with Elizma at your Somerset West Branch. I found her to be friendly, helpful, patient, honest, professionel and have good knowledge of your products. I was interested in the Lento dining chair which I subsquently bought 6. What stood out for me was the ambience of your store ,...a great shopping experience. Soft tasteful music in the background & diffusers which emitted a pleasant citrus scent. Cielo have got it! I wish more stores would have this approach ...no loud music and noisy sales people on their floor! I read the reviews of their courier which they use and I must say the views weren't good, but I had no problem with them. Good WhatsApp communication before the chairs were delivered. The only negative was that I did ask for the driver to call before he delivered, which he didn't do, but not an issue as I was at home at the time. All in all a good experience.

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Replies (1)
Cielo
Cielo's reply27 Nov 2025, 16:24
Official
Good day Claire 

Thank you so much for taking the time to share this wonderful feedback! We’re thrilled to hear that Elizma made your visit to our Somerset West store such a pleasant and memorable experience. It’s great to know that you enjoyed the atmosphere of our showroom and felt well taken care of throughout your purchase. 

We’re also happy that your delivery went smoothly, and we appreciate your understanding regarding the driver call request — we will certainly pass this along to help improve our service even further. We hope your new dining chairs bring beautiful comfort to your home, and we look forward to welcoming you back again soon! 

Warm regards,
 Customer Service Team