ALIENATED CUSTOMER

I recently viewed several pieces of furniture at the Cielo De Waterkant store. I came back to purchase them and found that the prices had been increased without any notice by about 12% on some items. I bought the items that remained at the price (I spent R24,000 in total) that I had seen 2 weeks beforehand and requested that I be able to buy the other items at the original price of 2 weeks prior. The management said they would not be able to do that. This is very disappointing as the items are sitting in a warehouse accumulating dust. I feel my custom is not valued as it is not unreasonable to be quoted a price and 2 weeks later assume that you can purchase at that price. The result is an unhappy customer who will not in principle pay the increased price however on the positive side the sales assistant Janu was very helpful and tried his best to get me the original quoted prices despite management refusing.