Ai Man Cielo!

A shop that I use to ❤️ I ordered a dining room table from Cielo in May. They delivered the table in August. It took three months as the item was out of stock. The table arrived in damaged packaging. The table was cracked, dented and scratched. I called and emailed. Send photos. I asked them for a store credit to replace the damaged item with another table in a similar price range, that is not on back order. They said they will send packaging to put the damaged item in. I waited for this for a week. Nothing arrived. Then today out of the blue someone collected the damaged table. They loaded the item without covering it, in a truck. The same woman I spoke to, explaining and emailing over and over last week, called today asking if I received the packaging. Packaging? Huh? The table has already been collected. She also mentioned that I had to wait for a replacement of the same table until October. But my emails and phone conversations with her clearly stated that I wanted another table that has a similar price range that is not on back order. To summarise: 3 months wait. Arrived damaged. Customer care calls a week later asking about packaging but the table was already collected. They placed it without any cover in a filthy truck. Then customer care lady tells me to wait until October for a replacement but I already gave her the exact name and measurements of another table that I wanted to replace the damaged one with, that is in the same price range and not on back order. It was like she didn't know what I was talking about. What is going on Cielo? All the money that you're making, maybe went to your heads. Filling it up so much that you're forgetting about your loyal clients.