Aftersales service

I bought a bed at Cielo on the 1st of February online. The bed got delivered after like 5 days or so. I stayed a couple of days without opening the package because i was busy and when I eventually did. The headboard had a mouldy area. The side of the bed was torn and the base part had paint on it. I then contacted them and I was given ticket number 70252. The after sales assistant who assisted me told me that I should have opened the package within 48hrs of which this was never communicated. It took them 2-3 weeks to come and fetch the damaged bed. Of which they told me they will assess it and see whose fault was it since it got damaged but I received it like that. After all of that I was told I have to pay R1 700 for the pick up that they did and for them to deliver a new one. I had to pay that amount because I was in desperate need of the bed. Been sleeping on the floor since no apologies. Today which is the 13th of April they finally delivered a new one and I had to assemble it only to see that the parts are missing so they made a wrong packaging. Still after paying a lot of money I still have no bed to sleep on. The after sales service is bad 9 weeks later still no bed to sleep on.