Aftersale and Customer Care

I’m soo disappointed in the aftersale & customer care at Cielo. I’ve order a sleigh bed on the 25th Jan 2023, arrived the 31st which had factory defaults that I raised with customer care, till to this day I have been calling, emailing with no solution…asked to log a return/refund of the product. Till to this day, a courier company hasn’t come to collect the bed, my refund hasn’t been processed, the is no courtesy follow up calls from customer care…if I don’t call them (which they never have solution for any of the problems I raise) they don’t communicate with me in any form. *Don’t buy from the brand, especially online to save yourself from what I’m actually going through cause they have a team of people who actually don’t even care about you as a customer.