NZl
Nonkulekho Zwane lekho.zwane
1 reviews | Active since Jul 2022
24 Apr 2024, 18:27
After sales support
The initial Instore service I received was great, I've ordered other items online with great ease. However the disappointment came when my Lawrence L shaped couch that I purchased in 2022 was in need of repairs. 1. The quality isn't great and it's basically broken just over a year later. My biggest issue has been with the after sales support which is close to non-existent, I'm will to actually pay for repairs but I can't get assistance with getting the couch repaired. So it seem Cielo will sell the couch and you're on your own if you need repairs.
Customer support replies to emails every 3 weeks and sends emails around midnight and there's no real help being provided
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Cielo's replyOfficial
25 Apr 2024, 10:30Dear Nonkulekho
Thank you for your review.
We are sorry to hear about your experience with our after-sales support. We want to assure you that we are committed to resolving this issue for you. We apologize for any inconvenience caused by the delayed responses to your emails. We will work on improving our communication and response times to better serve our customers.
Please expect a follow-up from our customer support team shortly, to discuss the repair options and assist you with scheduling the necessary repairs.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue for you.
Kind Regards
Customer Care
Thank you for your review.
We are sorry to hear about your experience with our after-sales support. We want to assure you that we are committed to resolving this issue for you. We apologize for any inconvenience caused by the delayed responses to your emails. We will work on improving our communication and response times to better serve our customers.
Please expect a follow-up from our customer support team shortly, to discuss the repair options and assist you with scheduling the necessary repairs.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue for you.
Kind Regards
Customer Care
Cielo's reply25 Apr 2024, 10:30
Official
Dear Nonkulekho
Thank you for your review.
We are sorry to hear about your experience with our after-sales support. We want to assure you that we are committed to resolving this issue for you. We apologize for any inconvenience caused by the delayed responses to your emails. We will work on improving our communication and response times to better serve our customers.
Please expect a follow-up from our customer support team shortly, to discuss the repair options and assist you with scheduling the necessary repairs.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue for you.
Kind Regards
Customer Care
Thank you for your review.
We are sorry to hear about your experience with our after-sales support. We want to assure you that we are committed to resolving this issue for you. We apologize for any inconvenience caused by the delayed responses to your emails. We will work on improving our communication and response times to better serve our customers.
Please expect a follow-up from our customer support team shortly, to discuss the repair options and assist you with scheduling the necessary repairs.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue for you.
Kind Regards
Customer Care