After Sales Service spoils the experience

We ordered a bed and headboard online and waited a month for delivery. There was visible hard glue on the fabric that we saw as soon as we removed packing, so clearly a quality inspection was not done. It took a month just for conflict resolution (agent helping me answered one question at a time and took days between responses). Had to wait another month for a replacement to be manufactured. Replacement arrived more than 3 months after I paid for the bed. There is nothing wrong with the quality of the furniture, but you take a gamble because if anything goes wrong, it will take long to resolve and you'll have furniture that you can't use standing around your house for a while.