**** After Sales Service

Horrible after sales service. I purchased three couches from Cielo last year. The sales staff in Ballito were fantastic. The items were delivered to me in Cape Town in November on the scheduled date.

After using the couches for two months, I felt that my favorite couch was sinking. My wife complained that her couch was also feeling uncomfortable. I complained to the store from which I purchased the units and the salesman asked me to take pictures of the area where we felt the discomfort for him to file a complaint. I sent the pictures and circled the uncomfortable areas.

I was then contacted by customer service (what a joke) who asked for a detailed explanation for the damage. There was no detail except that the seat had become uncomfortable. I was then asked by the same person to take pictures of the underside for a batch number. When I checked the underside, there was no batch number, but I was asked to send the picture nevertheless.

That was not enough, I was then asked to take a video of my wife sitting on the couch for them to see what was going wrong. Are these people serious!!!! How does one capture a feeling of discomfort on a camera. There is nothing visual to see. Send someone to sit on the couch and you will know there is a problem!!!

These guys prices are ridiculously high, but the furniture looks good, pity the quality is not as good as the looks. I had seen adverse reports about poor customer care before I bought the furniture. Based on the wonderful service from the Ballito sales staff, we chose to buy from Cielo and are now stuck with defective goods and nobody taking ownership that the customer has a problem and needs to be helped.