Absolutely unacceptable service

I paid for an upgrade on a queen-size mattress on 18 December 2025. On 19 December, I was told I would be notified once a courier was selected. I followed up repeatedly on 22, 29 and 30 December, yet at no point was I informed that couriers were on a December shutdown.

On 30 December, I phoned Tamia Naidoo from Customer Service, who promised that my order would be prioritised. Her supervisor then called and assured me that she would call me on 31 December. That call never happened. To date, neither of them has contacted me.

This level of poor communication, empty promises and lack of accountability is unacceptable. Customers should not have to chase basic information or be misled about delivery timelines. This has been an extremely frustrating experience and reflects very poorly on Cielo’s customer service. I would not recommend this company to anyone.