Absolutely terrible service

I have bought headboard , painting, mattress , table and 6 dinning chairs . The cost for all this items was close to R26000 which I paid fully during the purchase on the 24th November 2023.

All the items purchased was delivered on the 1st December 2023 excluding the bed set,

The 6 dinning chairs has to come with the following for assembling : 1x Chair Top; 1x leg Frame; 4x Bolts(M6); 4x Leg Pins; 1x Allen Key

by surprise 1 of the chairs didn't have the above mentioned assembling parts , i called the Brooklyn store and talked to the lady Zanele just to let her know that the package was not complete which she advice me to send an email which i didn't same day to Brooklyn store and customer care . i called again the store several times and got disgusting service from the lady and always when i want to speak to the store manager was told either the person is on leave or went to other store/warehouse in Brooklyn and don't have a phone that side.. I called the customer care also and talk to the person who was handling my care who didnt have any clue also by the name of Monalisa Tose and so ***********'s with an attitude of not helping blacks

On the 18th December 2023, the assembling pack got delivered to my house and 4x Leg Pins was missing from the pack , I called Brooklyn store and talked to Zanele again who advise me to send an email an talk to customer care as theirs nothing she can do about , again i asked to talk to the manager and was told the manager has knocked off which was around 16;20. the following morning i called again and asked Zanele if she has received my emails and she said no , later on i called and certain guy answer the phone and agreed that the store has received my email ..

On the 22nd December 2023 Zanele send me the new ticket number #108826 and i called the customer care to trace the matter and was advised that those rubbers (Leg Pins) are no longer manufactured and asked her to send me an email and she didn't yet .

This is the second time I 'received bad services from the Brooklyn Store with a ****** manager and also the staff who are rude and friendly before you pay for the things you purchase .

I bought all those things and was advised before the 25th or Christmas everything will be delivered and nothing will be missing but till today 1 of the chairs we cant use because it doesn't have leg pins This was my last time entering cielo as the service is very bad and if i'm not receiving the complete package i will take the legal route