1 reviews | Active since Nov 2019
Absolutely terrible
I would like to start by saying I have not received my product because I'm still waiting for it to arrive. Phone call after phone call with customer service giving me wrong information such as wrong delivery companies, and then coming up with the excuse that the email with the tracking number is in my spam folder(which it was not) was the top of the cake. Now my main problem is Shipping! When you process your order where you pay the extra R450 for shipping (which who these days actualy still charges shipping) they say 5-10 day expected delivery, you expect by day 12 that it would have arrived. So I do what every person would do phone the delivery company to find out what had happened and when would it arrive. Then being told it would only arrive tomorrow because the company had only payed for economy shipping was the best part of the day. So if you want terrible customer service, wrong information, and non-existent delivery dates. Choose this Cielo for your next home purchase
Thank you for your review.
We are disappointed to hear that you are not entirely satisfied with this purchase.
Shipping / a delivery fee is unfortunately always applicable when delivery of any items purchased is required - this is generally the case with any purchase, irrespective of where the purchase was made.
Our standard delivery period is approximately 5-10 days from the date of payment. Upon investigation we found that your items were dispatched from our warehouse on the 31st of October 2019 & delivered & signed for on the 5th of November 2019.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely,
The Customer Service DepartmentOn behalf of the The Management Team
Thank you for your review.
We are disappointed to hear that you are not entirely satisfied with this purchase.
Shipping / a delivery fee is unfortunately always applicable when delivery of any items purchased is required - this is generally the case with any purchase, irrespective of where the purchase was made.
Our standard delivery period is approximately 5-10 days from the date of payment. Upon investigation we found that your items were dispatched from our warehouse on the 31st of October 2019 & delivered & signed for on the 5th of November 2019.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely,
The Customer Service DepartmentOn behalf of the The Management Team