AN
Anton N

1 reviews | Active since Jul 2023

03 Jul 2023, 17:25

Absolutely no integrity 3 weeks and incomplete delivery of Dining table

Absolutely disgusting, disappointed and beyond frustrated with how they operate and the after sale service is non existing.

Order placed for Dax live edge dining table placed on 13june .

On the 28th of June they delivered the live edge top without any footing , ticket was created on the 28th of June.

It took 5 days of constant phoning and emails without response to get them to say that they have sourced a footing and have now quality checked it. So when it is shipped it Wil take another 5 to 7 days before recieved shipping has yet to be confirmed. At first the response was that it's impossible as it ships as a complete unit which clearly indicates they do not even see the products being shipped out , after sending photographic evidence that I only recieved the top would they even believe me .

After further inspection of the top while it has been laying on the floor for 5 days , the top also has damage to it caused by the actual packaging staples and also mis handling on the courier end.

I still have no answer as to when to expect the footing now to get them to exchange the top Wil probably take another 3 or 4 weeks .

Save your time and money don't buy furniture from Ceilo , people sitting in offices selling boxes in warehouses they have never seen transported by ruff courier companies that is probably the cheapest they could find and charging top dollar for low quality items . I could not be more frustrated

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Replies (1)
Cielo
Cielo's reply04 Jul 2023, 11:04
Official
Dear Anton 

Thank you for your feedback. 

We apologise for the inconvenience caused while we resolve the issue and will contact you soon to discuss further. 

As a valued client, we would like to thank you for your business and support and look forward to concluding the matter soon. 

Warm regards 
Cielo Customer care