1 reviews | Active since Jul 2020
A lot of effort
I recently bought items at Cielo in Walmer PE. Unfortunately they do not have stock on site and their warehouse is situated in Sydenham. I was asked to go there the next day to collect as they were not able to arrange delivery to their shop the same day or even for the next morning (I bought the items just after 9am). I do not live in the city so this was another day of planning and traveling for me. Not only is it far away, but the warehouse area feels unsafe. It took almost 40min of waiting in a small reception area for them to find the items in storage. Thereafter we were asked to drive to another location around the corner (not clearly marked) to collect. There we waited another 40min for them to bring the items to us. One item was damaged so it took some more time for them to find a replacement. This has been the most frustrating time consuming experience.
Thank you for bringing this to our attention.
I'm truly sorry to hear about the frustrating experience you had with us recently. Your feedback is invaluable as it helps us identify areas where we can improve our service.
We understand that having to travel to our warehouse in Sydenham and then wait for an extended period must have been incredibly inconvenient, especially considering you do not live in the city. Your time is precious, and we apologize for the additional hassle this caused you.
Furthermore, it's unacceptable that you encountered difficulties in locating our warehouse and experienced safety concerns in the area. We take the safety and comfort of our customers very seriously, and we will address this issue immediately to ensure a more pleasant experience for future visits.
An agent will be in touch with you shortly.
Kind Regards
Customer Service Team.
Thank you for bringing this to our attention.
I'm truly sorry to hear about the frustrating experience you had with us recently. Your feedback is invaluable as it helps us identify areas where we can improve our service.
We understand that having to travel to our warehouse in Sydenham and then wait for an extended period must have been incredibly inconvenient, especially considering you do not live in the city. Your time is precious, and we apologize for the additional hassle this caused you.
Furthermore, it's unacceptable that you encountered difficulties in locating our warehouse and experienced safety concerns in the area. We take the safety and comfort of our customers very seriously, and we will address this issue immediately to ensure a more pleasant experience for future visits.
An agent will be in touch with you shortly.
Kind Regards
Customer Service Team.