1 reviews | Active since Feb 2024
*******.
This place looks upmarket from a distance but it's a *******. They ***** your money and then forget to deliver the furniture you paid for, no matter how many times you ask. Quality control is absent and service is dismally slow and negligent.
I ordered two Enzo Vintage Stone chairs and three times now they've sent me a chair of the wrong colour with some feet missing. It takes weeks for each delivery and exchange and my complaints are ignored unless I phone multiple times a day. They have ignored my requests that the warehouse sends a picture of the chair before dispatching it to check that it's correct. They don't allow returns to the store but the collection takes many weeks, so I've had two incorrect chairs in big boxes crowding my small apartment.
Please accept our apologies for the inconvenience and frustration you have encountered throughout this process. We genuinely appreciate you bringing these concerns to our attention, and we want to assure you that we take your feedback seriously.
To address your concerns and rectify the situation, we have initiated a thorough investigation into the issues you raised. We are committed to resolving this matter promptly and to your complete satisfaction. Our team will prioritize the following actions:
A dedicated customer service agent will be assigned to your case to serve as your primary point of contact. This agent will keep you updated on the progress and address any further concerns you may have.
We understand the importance of regaining your trust, and we are committed to making your experience with us a positive one. Thank you for your patience and understanding.
Regards
Customer Care Service
Please accept our apologies for the inconvenience and frustration you have encountered throughout this process. We genuinely appreciate you bringing these concerns to our attention, and we want to assure you that we take your feedback seriously.
To address your concerns and rectify the situation, we have initiated a thorough investigation into the issues you raised. We are committed to resolving this matter promptly and to your complete satisfaction. Our team will prioritize the following actions:
A dedicated customer service agent will be assigned to your case to serve as your primary point of contact. This agent will keep you updated on the progress and address any further concerns you may have.
We understand the importance of regaining your trust, and we are committed to making your experience with us a positive one. Thank you for your patience and understanding.
Regards
Customer Care Service