AK
Adam K
1 reviews | Active since Aug 2023
07 Nov 2024, 04:34
6 weeks. No response and no refund.
Do not buy from Cielo!! They claim to offer a 30 day comfort guarantee. I returned the pillow to the Design Quarter store and its now been 6 weeks and 3 follow ups later and i have not as much received a response never mind my money. Unfriendly staff when i went to the store and no care in responding to my emails.
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Cielo's replyOfficial
07 Nov 2024, 09:44Dear Adam
Thank you for sharing your feedback, and we sincerely apologize for the experience you've had with our customer service.
We take issues like this seriously and understand your frustration.
We aim to provide a seamless shopping experience, and it’s clear we fell short in this case.
We apologize for all the inconvenience caused by the delay in processing your return and for the lack of response to your follow-ups.
Our customer service senior will address this with our design quarter showroom immediately to get to an effective resolution for you.
Kind Regards,
Customer Service Team.
Thank you for sharing your feedback, and we sincerely apologize for the experience you've had with our customer service.
We take issues like this seriously and understand your frustration.
We aim to provide a seamless shopping experience, and it’s clear we fell short in this case.
We apologize for all the inconvenience caused by the delay in processing your return and for the lack of response to your follow-ups.
Our customer service senior will address this with our design quarter showroom immediately to get to an effective resolution for you.
Kind Regards,
Customer Service Team.
Cielo's reply07 Nov 2024, 09:44
Official
Dear Adam
Thank you for sharing your feedback, and we sincerely apologize for the experience you've had with our customer service.
We take issues like this seriously and understand your frustration.
We aim to provide a seamless shopping experience, and it’s clear we fell short in this case.
We apologize for all the inconvenience caused by the delay in processing your return and for the lack of response to your follow-ups.
Our customer service senior will address this with our design quarter showroom immediately to get to an effective resolution for you.
Kind Regards,
Customer Service Team.
Thank you for sharing your feedback, and we sincerely apologize for the experience you've had with our customer service.
We take issues like this seriously and understand your frustration.
We aim to provide a seamless shopping experience, and it’s clear we fell short in this case.
We apologize for all the inconvenience caused by the delay in processing your return and for the lack of response to your follow-ups.
Our customer service senior will address this with our design quarter showroom immediately to get to an effective resolution for you.
Kind Regards,
Customer Service Team.