SW
Samantha W
1 reviews | Active since Feb 2024
26 Feb 2024, 17:30
4months & still no delivery!
We purchased a bench, the salom bench-aged mustard on the 03-11-2023, from design quarter branch. As yet still not taken delivery of purchased item! Telecon follow ups are met with attitude. Promised delivery dates come & go with no luck.
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Replies (2)
Cielo's replyOfficial
27 Feb 2024, 11:09Good day Samantha,
Firstly, we want to express our apologies for the extended delay and any dissatisfaction it may have caused, and we want to assure you that we are taking your concerns seriously.
We have escalated your query, and the consultant will be in contact with you and provide you with a revised and delivery timeline.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to rectify the situation promptly.
Regards
Customer Care Service
Firstly, we want to express our apologies for the extended delay and any dissatisfaction it may have caused, and we want to assure you that we are taking your concerns seriously.
We have escalated your query, and the consultant will be in contact with you and provide you with a revised and delivery timeline.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to rectify the situation promptly.
Regards
Customer Care Service
Cielo's reply27 Feb 2024, 11:09
Official
Good day Samantha,
Firstly, we want to express our apologies for the extended delay and any dissatisfaction it may have caused, and we want to assure you that we are taking your concerns seriously.
We have escalated your query, and the consultant will be in contact with you and provide you with a revised and delivery timeline.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to rectify the situation promptly.
Regards
Customer Care Service
Firstly, we want to express our apologies for the extended delay and any dissatisfaction it may have caused, and we want to assure you that we are taking your concerns seriously.
We have escalated your query, and the consultant will be in contact with you and provide you with a revised and delivery timeline.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to rectify the situation promptly.
Regards
Customer Care Service
SW
Samantha W's updateReviewer Update
04 Mar 2024, 18:19Thank you for your reply, unfortunately no follow through as yet. No contact with revised delivery date as promised. Highly frustrating and deeply disappointing!
SW
Samantha W's update04 Mar 2024, 18:19
Reviewer Update
Thank you for your reply, unfortunately no follow through as yet. No contact with revised delivery date as promised. Highly frustrating and deeply disappointing!