1 reviews | Active since Feb 2025
4 Incorrect Orders over 2 Months!
Im extremely frustrated by the service I have received at Cielo. I placed an order in November for two Lavento sets, and called to make an adjustment to the order (I asked for the sets to be changed to the Tirana sets). Also emailing about the change, when the furniture arrived, it was still the Lavento sets. I rejected the order only for a few days later, for the SAME ORDER to be redelivered that was received by our security. I email about this on the 26th of November and the incorrect furniture was only collected in the new year. They then delivered the Tirana sets, which I ordered, after asking them to wait to deliver due to not having the patio set covers that I ordered. They delivered the furniture anyway, but the one set was broken. I rejected the order, only for a few days later, they redelivered the BROKEN FURNITURE! Ive had 4 wrong delivered and over 2 months of waiting this service is terrible. I keep getting called by people at Cielo who take no responsibility to resolve my issue!
Please can someone who is able to actually deliver a non broken correct order get involved so I can receive what I paid for.
I hope this message finds you well.
We have attempted to contact you regarding your Hello Peter review.We sincerely apologise for the experience you had with the delivery. We would like to investigate the matter further and ensure it is resolved.Unfortunately, we are unable to locate the details of your order based on the information provided on Hello Peter.
You will be receiving an email from one of our team members shortly, requesting the necessary details to assist in resolving your query.Thank you for your time, and we look forward to resolving this issue for you.
Kind Regards
Customer Service Team
I hope this message finds you well.
We have attempted to contact you regarding your Hello Peter review.We sincerely apologise for the experience you had with the delivery. We would like to investigate the matter further and ensure it is resolved.Unfortunately, we are unable to locate the details of your order based on the information provided on Hello Peter.
You will be receiving an email from one of our team members shortly, requesting the necessary details to assist in resolving your query.Thank you for your time, and we look forward to resolving this issue for you.
Kind Regards
Customer Service Team
Thank you for providing the information.
We have received your email and working on the resolution of the case. We will be contacting you on our customer care platform shortly.
Kind regards
Customer Service Team
Thank you for providing the information.
We have received your email and working on the resolution of the case. We will be contacting you on our customer care platform shortly.
Kind regards
Customer Service Team
