3 months to resolve an issue??

Following my previous post on 23 February 2024 and their response on the 26th of February that they will action and resolve this ASAP, nothing further has happened from their side. I contacted customer service again on the 4th of March and I was guaranteed by the Assigned Agent, Aya, dealing with my case (no110133) that it will be resolved within that week. Once again, no contact from Cielo customer service at all. I again phoned her yesterday 11 March 2024 in the morning early and was then promised that it should be resolved this week, but that she will phone me back before COB yesterday to provide feedback. Nothing!! ??? My order was delivered on 21 December, the damaged table was only collected on the 15th of February and it is now almost another month that has gone by without the delivery of the correct items.