MT
Maria T
1 reviews | Active since Aug 2021
23 Aug 2021, 14:51
3+ Month wait
Really not happy with the service received, ordered a TV stand on the 23rd May 2021 - today it is exactly 3 months later and am still waiting... the only time I receive feedback on my order is if I ask...
Also, when purchasing the item, it allowed me to pay and only after payment was confirmed, was I told that there is no stock...
Helpful (0)
Replies (2)0
Replies (2)
Cielo's replyOfficial
23 Aug 2021, 17:16Good day Maria,
We sincerely apologise for the delay.
I have liaised with the agent responsible and I have requested that she provides you with continuous feedback.
We apologise once again.
Kind regards,
Customer Care
We sincerely apologise for the delay.
I have liaised with the agent responsible and I have requested that she provides you with continuous feedback.
We apologise once again.
Kind regards,
Customer Care
Cielo's reply23 Aug 2021, 17:16
Official
Good day Maria,
We sincerely apologise for the delay.
I have liaised with the agent responsible and I have requested that she provides you with continuous feedback.
We apologise once again.
Kind regards,
Customer Care
We sincerely apologise for the delay.
I have liaised with the agent responsible and I have requested that she provides you with continuous feedback.
We apologise once again.
Kind regards,
Customer Care
MT
Maria T's updateReviewer Update
06 Dec 2021, 09:46Dear Discovery,
So today 06th December, I was lucky enough to receive a phone call (it did however come after I sent a follow up email and reported it on Hello Peter) and told that my vehicle will not be repaired this year, but should I be able to find someone to help me - a cash claim can be considered... I am completely livid - Discovery has simply lifted up their hands and told me to wait until next year or get it fixed myself.
Is there such a thing as service within Discovery Insure - it surely does not seem so.
Totally unacceptable.
So today 06th December, I was lucky enough to receive a phone call (it did however come after I sent a follow up email and reported it on Hello Peter) and told that my vehicle will not be repaired this year, but should I be able to find someone to help me - a cash claim can be considered... I am completely livid - Discovery has simply lifted up their hands and told me to wait until next year or get it fixed myself.
Is there such a thing as service within Discovery Insure - it surely does not seem so.
Totally unacceptable.
MT
Maria T's update06 Dec 2021, 09:46
Reviewer Update
Dear Discovery,
So today 06th December, I was lucky enough to receive a phone call (it did however come after I sent a follow up email and reported it on Hello Peter) and told that my vehicle will not be repaired this year, but should I be able to find someone to help me - a cash claim can be considered... I am completely livid - Discovery has simply lifted up their hands and told me to wait until next year or get it fixed myself.
Is there such a thing as service within Discovery Insure - it surely does not seem so.
Totally unacceptable.
So today 06th December, I was lucky enough to receive a phone call (it did however come after I sent a follow up email and reported it on Hello Peter) and told that my vehicle will not be repaired this year, but should I be able to find someone to help me - a cash claim can be considered... I am completely livid - Discovery has simply lifted up their hands and told me to wait until next year or get it fixed myself.
Is there such a thing as service within Discovery Insure - it surely does not seem so.
Totally unacceptable.