23 Days later or 4th week no delivery R26000 gone

now is 23 days or over 3 weeks pleading and asking released available products (goods) nothing or single thing delivered after I paid R26 000, they took my money since 30th November 2019,

I have Pleading with Terri Goliath (Sales Assitant) since 1st December, I made number calls to Her, Please Release available Product, Till today 23days later she Never Release anything all I hear is I will do a follow-up and Call You back, She Never Calls Back, I have never had any feedback or update on progress or explain anything or give me option to swap anything

Bad service im fuming my R26 000 is gone, They dont return calls all they ask is yourcref no only , You will be told shes on the call every hour