SS
Sibongile S

1 reviews | Active since Dec 2021

17 Dec 2021, 18:01

🤮🤢

I’m very upset with Cielo,first of all zero customer service from their Green Stone branch,was sold a couch on the 5th of December,was getting call every day from Tuesday of the7th till Thursday 9/12/21 to come for collection,when I get there on Friday the 10th was told the couch is out of stock,no one called to apologize and from that day been waiting for my refund and they are busy playing hide and seek with me and whenever I call it’s always “I don’t know Mam”and the manager is always “busy” on another call,and lately now they just cut my call,seems like I owe them now but when they took my money it wasn’t a problem,I’m seriously disgusted!

0
Replies (3)
Cielo
Cielo's reply20 Dec 2021, 22:55
Official
Dear Sibongile,

We tried to contact you regarding this matter, however we were unable to reach you.

Please provide us with an alternative number where we can reach you to finalize this matter for you.

Kind Regards
Customer Care
SS
Sibongile S's update21 Dec 2021, 15:45
Reviewer Update
Hi,my number is *** or ***
Cielo
Cielo's reply23 Dec 2021, 09:10
Official
Dear Sibongile,

Thank you for the details provided.

One of our agents will be in contact with you shortly.

Kind Regards
Customer Care