the attitude and the service we receive is not goo

the service that I have received from the staff at cibd head office is not good at all they talk to people the want they cant manage the queues, I have being waiting on the queues for 4 hours and still waiting am afraid to go buy food now because we have being told that if you leave the queue you have to start from begin with the queues, there's a consultant by the name of Godwin Peterson who doesn't have customer service he is very rude to clients, please do something regarding this as this is justout of control we are asking for the supervisor or even the manage we are told they don't have what kind of a department is running without manager or even a supervisor this is just disturbing you have to do something about this as the management of this department you are servicing clients and your dealing with adults we cannot be treated like this