poor customer service

<p>i submitted my grading application over 2 months now</p> <p>no one ever comes back to me with feedback on the application</p> <p>i have to keep calling im either put on hold , or the person is out , the person is on leave or they busy on the other line</p> <p>for such a big industry is there no that can help</p> <p>how do we as a small entity grow if we have such inefficient people working at the contact centres ?</p>