Hellopeter
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1 reviews | Active since Apr 2017

27 Jan 2022, 18:41

Worst nightmare

Worst experience in my life. Body Corporate insurance. Damage done by burst water pipe in wall of 1st floor bathroom. Water then filtered through concrete to bottom floor. Caretaker discovered it as it is my beach house. Happened 10 Dec reported same day. Quotes and claim again mailed to them on 3 Jan after week of no news I called and got told to wait. Then in week 2 I called and was told they think it is a bogus claim as water cant damage what I claimed they want assessor. Perfect send him!!!! and Caretaker whom found the water problem opened the house. He found more damage than what I claimed for. They send report to CIB and so nothing happens. Vanessa Gouws promises answers the tales about people nobody knows then talks about retaining walls that has nothing to do with this claim. They are *********** and bluntly lies to us. Sakhile does not reply to emails. What now. Ombuds I guess. Terrible company

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Replies (2)
CIB PTY LTD
CIB PTY LTD's reply28 Jan 2022, 06:39
Official
Good day Wilma Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.  We acknowledge receipt of your complaint submitted the contents of which has been duly noted.  Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.  Yours Faithfully, CIB Complaints Department 
's update29 Jan 2022, 07:20
Reviewer Update
Once again I went through contacts and eventually drove to the Johan Vanessa kept on mentioning. He then told me they accepted their contractors quote which is R5000 more expensive. I asked to get the claim paid to me and within 15 minutes this was all sorted. Needless to say I am canceling my insurance and on the next body corporate meeting I shall recommend this CIB to be replaced. Have never had such incompetence of people. Neither Sakhile whom told me my quote is bogus to Vanessa that had no clue should work directly with the public.