Worst insurer and Brokers service

Item: CIB PTY LTD
Rating: 1
Author: Brenda D

Cant believe the service I'm receiving from CIB insurance. I have just recently been moved by my broker to them and i feel it was the worst decision EVER! I registered a key claim on the 03/09/2022 to date my claim has not been finalized . Its now over a month and I just wonder what will happen if I am involved in an accident. That means it will take them a year to finalize a vehicle accident claim. They don't even have the decency to update me, I must call them and send emails following up and every time I'm promised that it will be settled and still today nothing has been done . I am so Disappointed and DISGUSTED. Is this the service you give to your clients really ..really PATHETIC!!!! Old mutual was more customer focused not sure why my broker moved my business to CIB.

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Replies (1)

CIB PTY LTD's replyOfficial

04 Oct 2022, 14:58

Good day Brenda

Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.

We acknowledge receipt of your complaint submitted the contents of which has been duly noted.

Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.

Yours Faithfully,

CIB Complaints Department

CIB PTY LTD's reply04 Oct 2022, 14:58

Official