WORST INSURANCE SERVICE EVER RECEIVED!

<p>I had a laptop ****** from my home, within 2 days I had sent in all relveant paperwork and a case number. I received no notification that my forms had been received or which agent would be dealing with my claim. I sent 2 emails and received no feedback. Eventually after 3 days I receieved a very impersonal and generic email saying they would deal with it. Another 3 days went by, I tried emailing Pieter Van Der Walt, no response, I tried calling his direct line...no answer. Eventually after 2 weeks I recevied an email saying that they would replace the laptop and that I would have to pay a R350-00 delivery fee. I found this excessive and queried it. I once again have received no feedback. I have complained to FNB (I bought the device through them) and I have complaine to CIB directly.</p> <p>Not one person has contacted me to clear up this mess.</p> <p> </p> <p>This service is absolutley disgusting!</p>