Worst Insurance Experience

While driving to Cape Town, I hit a truck tire in the road and immediately needed assistance from my insurance company. My nightmare started immediately, when there was simply no one available to assist me out of office hours. I had to make the call to have my car towed to the nearest town (as I was in the Karoo).<br> <br> Since then it's been an absolute uphill battle. CIB towed my car to Worcester, which makes no sense considering I am in Cape Town. How would I fetch my car, and at what expense? <br> <br> After a full month and a constant battle, I discovered that my car has only arrived at the workshop in Cape Town today. Essentially, it has taken 30 days for them to tow my car.<br> <br> They have been completely unhelpful regarding my request for an extension on my car rental, despite the fact that I filed my claim on the very first working day after the incident. The delays are their fault. Every bit of communication takes days to get a response.<br> <br> To complicate matters, they are adamant about using generic components in my car which I have meticulously maintained and always kept original.<br> <br> The process has been exhausting and has been such a huge distraction. This company simply doesn't care one bit.